SHIPPING AND RETURNS
Ordering and shipment confirmation
After you place your order, you will receive two emails from dthpay.com. The first email is a receipt/confirmation which will arrive within minutes of submitting your order. You will also receive a shipping confirmation email via courier once your order is on its way.
When will my order arrive?
Orders processing time is between 2-5 business days given the nature of the product.Once an order is shipped, it can take 1-5 business days to arrive (depending on where in the country you are located and the shipping method selected). At this time, dthpay.com ships to limited international countries only.
What is the shipping cost?
Free ground shipping for Sri Lanka, to qualify for free shipping minimum order amount should be LKR.10000.00 or more; less than LKR.10000.00 orders will be charged a flat rate of LKR.350.00 for Sri Lanka. Shipping costs are calculated based on the shipping address for selected countries.
What is your return policy?
If you are not completely satisfied with the energy of your purchase, it may be returned within 10 days of the order delivery date. The returned item must be unworn and accompanied by the attached UPC label. If the item is returned without the UPC label, a website merchandise credit will be issued. Returns must be shipped back with a Merchandise Return Label. Please click here to fill out the necessary information to receive a Merchandise Return Label.
All refunds will be credited for the original amount paid, less shipping fees, except in the case of a defective item or incorrect shipment. Website orders cannot be refunded in retail stores; they may, however, be exchanged in our retail stores for merchandise or in-store credit.