Recharge Related FAQ

Quick recharge is for customers who don’t know about their package details or need to add specific amount for their package. Quick recharge allows you to enter your desired INR (Indian Rupee) Amount and that amount will be credited to your dth account.

Yes. As soon as payment is made, you will get a confirmation Email from us and a recharge message from your DTH operator. Generally, it takes less than 10 minutes for the transaction to complete. But in some circumstances, it may take up to 45 mins

Yes, to avail this service you need to register one time on by entering the required information correctly. Please note that once you have registered with us your name primary e-mail address and date of birth cannot be modified.

Yes. You can recharge for your family, friends & loved ones using the same account.

Yes. We accept Ezcash, Mcash, Sampath Vishwa Online Bank Transfer and DFCC Wallet

Yes, you can recharge your dth connection from any part of the world, there is no restriction and we accept all domestic and international credit/debit cards. (International cards subject to security check, hence recharges will be executed after the verification only)

The moment you complete the entire process for your DTH recharge on you will get the following information from us:
For new users, you will receive Email about your login details
Order confirmation for payment towards recharge
Order Receipt on Email confirming payment
Successful recharge mail from Dthpay Recharge Services
SMS from your operator to set-top box with recharge details

Sometimes, we face delay from the DTH Operators and they do not respond within a few seconds. The only reason why at times your recharge does not happen is that the DTH Operators do not always enjoy a very reliable connectivity. Even if recharge fails, don’t worry, your money is refunded to your My Account Fund.

Absolutely. All the transactions are executed securely and no critical information regarding your payment is ever accessible by any employee or third party.

Product Related FAQ

DthPay guarantees 100% customer satisfaction, security, quality, support and value for money. All products sold on DthPay are original and covered under fixed period manufacturer warranty for hardware or software issues, wherever applicableh account.

Yes, you can. As you click the Buy button on a product page, it gets added to your shopping cart. You can add as many products and deals you want and then pay for the entire order in one go!

Please don’t accept an open or tampered package. Report this concern by filling up our Support ticket form with your order details and we will look at it immediately and get back to you.

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an e-mail informing you about the delay along with the new expected delivery date

All the orders processed and delivered within 5 business days

We don’t deliver products to all the countries internationally right now. You can for selected no of countries, however, you can place orders from anywhere in the world.

Website Related FAQ
From October 27th, 2018 onwards, you can register for a new account using your mobile only. Step 1 : Enter your Name and mobile number in the Sign up form, mobile number must be entered without the “0” in front (For example if your mobile number is 0771234567 then you must enter as 771234567) your country code will be selected automatically , if you are outside of Sri Lanka you can change the country code in Country code panel and submit. Step 2 : You will receive an OTP (One time Password) via SMS, once you received it Enter your OTB and confirm. Your account will be created and good to go.

All the customers registered in our website prior to October 26th, 2018 can login to their account with the E-mail and password login credential. If you used the Facebook login then you can login using the Facebook email and password you received when you created the account.

DthPay Wallet is your in-store wallet funds , you can deposit any desired amount to your DthPay Wallet and use it to pay for products and services. Most of the offers and promotions are applied via DthPay Wallet

Absolutely not, you can directly pay with your Credit / Debit Cards in checkout page without depositing funds to “Wallet” If any ongoing promotions or discounts available in store it’s applied only for “Wallet” 

Yes Absolutely. All the transactions are executed securely via SSL and no critical information regarding your payment is ever accessible by any employee or third party.

Unfortunately when the payment processing company declines a transaction on behalf of your bank or card issuer, it does not tell us why.

You can contact us thru our contact methods in order resolve recharge issues. We highly recommend you to use our ticket support thru my account for faster resolution.

You may contact us through contact options so we will be able rectify your concern

Visit your Account > Orders section to find details about your orders

All refunds will be processed via DthPay Wallet and in case of an recharge failure payment will be refunded to DthPay Wallet