Frequently Asked Questions
What is Quick Recharge?
Does the recharge happen immediately?
I’ve created a package, now I want to add more channels, can I do it using package recharge option?
Is there any registration required for availing online recharge service?
Can I recharge for my friends and relatives?
I don’t have a credit card, is there any other options to recharge?
I recharged my DishTV connection but I can’t see most of the Tamil channels, what is the reason?
I don’t live or resident of Sri Lanka, Can I recharge my dth connection?
How will I get to know whether my recharge transaction was successful?
Order confirmation for payment towards recharge
Order Receipt on Email confirming payment
Successful recharge mail from DthPay
SMS from your operator to set-top box with recharge details
Why did my recharge not happen?
Is it safe to recharge online?
I have entered a wrong VC No./ Customer ID / Smart Card No. while recharging, do I get the refund for that?
Do your products come with guarantee/warranty details?
Can I buy more than one product/ in one go?
What should I do if I find my package opened or tampered with upon delivery?
Why have I not received my product yet?
How long it will take to deliver my order(s)?
I want to ship something abroad. Can I do that?
How to create an account with DthPay
Step 2 : You will receive an OTP (One time Password) via SMS, once you received it Enter your OTB and confirm. Your account will be created and good to go.
How do I login to my account in DthPay?
Step 2 : You will receive an OTP (One time Password) via SMS, once you received it Enter your OTB and confirm. You will be logged in.
What is DthPay Wallet?
In order to recharge or buy products do I need to have funds or deposit funds to Wallet?
Is depositing money in DthPay Wallet is Safe?
Why my online payment is declined?
I made a recharge online but my connection didn’t got recharged, what will I do next?
I haven't received any E-mail confirmation about the order I just placed on Dthpay. What should I do?
How do I track the status of my order(s)?
What if my recharge failed or cancelled, how the payment will be refunded?
Can I use some one else's debit/credit card to recharge or purchase?
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